Looking for more information on who we are and why you should choose Supportedge for all your IT needs?

Commentary and happenings in the world of Information Technology

It has arrived! Petya

June 28, 2017

Petya Ransomware

Supportedge have been monitoring this threat since 28 June 2017

Again None of our clients have reported this infection.

What is the danger to Supportedge’s clients?

This problem is an issue for Microsoft Windows systems only. The Petya attack starts by sending spam messages containing links to download a ZIP archive. The archive contains a malicious file and as well as a JPEG image. The file names are in German at this stage, the file names are made to look like resumes for job candidates, for this reason the main is HR staff in German-speaking countries.

Australia has not been hit by a wave of attacks. This attack uses the same exploit in Windows that was used to spread WannaCry virus. There are notable differences between Petya and WannaCry, the largest is, WannaCry had a kill switch, Petya does not! If you are infected by Petya Your computer becomes locked and held at ransom (no access to the operating system).

The top 5 countries that have been affected

  1. Germany
  2. China
  3. India
  4. Japan
  5. Russian Federation

What do I do to protect myself?

Call us, we will check your system and report the risk. If you’re a subscription client we have already checked your systems, you don’t need to do anything.

If you’re interested in self-checking your system and you don’t need our help you can find more information and procedures here: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx As a part of your self-checks please also make sure to validate your backups.

Ask about our computer monitoring tool!

Not only will this software provide centralised and market-leading anti-virus protection, it will also conduct a thorough series of checks each and every morning before you start work. Checks include:

  • Your antivirus is up-to-date and protecting you from the latest threats online
  • Your disk space to ensure your system won’t crash and your workers aren’t left unproductive while you recover
  • Your hard disk and memory health to ensure your system is always in peak operating condition
  • Your Critical Event Logs to spot other developing problems that could cause downtime during the day.
  • Automated Operating System patch management

Way more to come: WannaCry and Malware

May 17, 2017
WannaCry Global Infection rate at 11am 16.05.17 AEST

WannaCry Global Infection rate at 11am 16.05.17 AEST

Source: MalwareInt https://intel.malwaretech.com

 

Supportedge have been monitoring this issue since 12th May 2017.

The good news is none of our clients have reported this infection or system breach to date. The bad news is this is still a big concern.

If we originally setup your network and no changes have been made to the systems we put in place. Supportedge’s security policies have been protecting you from external threats like this.

What is the danger to Supportedge’s clients?

This problem is an issue for Microsoft Windows systems only. The largest risk factor at this stage is an internal infection. If an infected computer is physically connected with a cable or Wi-Fi to your network you must have Microsoft’s security update MS17-010 that was released in March to be protected.

You have seen this cyber security problem in the News. What’s WannaCry (semi-technical)?

WannaCry leverages the ETERNALBLUE exploit. It’s a problem with the way computer systems share files with each other. To prevent penetration, block ports 135, 139 and 445.

What do I do to protect myself?

Call us, we will check your system and report the risk. If you’re a subscription client we have already checked your systems, you don’t need to do anything.

If you’re interested in self-checking your system and you don’t need our help you can find more information and procedures here: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx As a part of your self-checks please also make sure to validate your backups.

I’ve been infected, what now?

First thing is to turn off the infected computer. Most likely the only recovery is your backups. Call us and we will start your system in our security lab so that we can recover your files.

#MalwareTech #Ransomware #CyberSecurity #WannaCry #wannacrypt #supportedge


New services on offer from 1st of July

April 28, 2017

From the 1st of July we will be offering new services for our customers. These services are designed in order to lower our consulting costs, while also ensuring our customer’s IT solutions are always protected.

Click here to read more.


Christmas Trading Hours

December 20, 2016

We, at Supportedge, all wish you a happy holiday season.

Our sincere thanks for your goodwill and loyalty throughout the past year.

See you in the New Year!

merry-christmas-image

We will be closed from Friday 23rd December through till 8th January inclusive, re-opening on Monday 9th January 2017.

Merry Christmas and Happy New Year!


Support Subscriptions

Our subscription service is designed in order to streamline your IT and keep your business running efficiently for a flat cost every week. By subscribing, we offer subscriptions for IT devices which your business relies on. These subscriptions guarantee that we will remotely monitor, maintain, manage and repair your devices for the duration of the subscription. This is IT protection for your business. When subscribing, we also offer discounts of up to 50% off of our consulting fees, and you’ll have the added benefit of simple subscription costs for the wide range of services which we provide. Some of the many benefits in choosing our subscription service include: Choose your Subscriptions: We can tailor the agreement to your business and budget by subscribing to only specific services your business needs Great Value: We offer great value for our subscribers and give discounts of up to 50% off our consulting fees for those who subscribe to more of our services Monthly billing: Monthly bill which allows for easier budgeting of our I.T services Service Improvement: Establishes an environment of communication so we can keep your systems protected Maintenance and Protection: Keeping your IT equipment protected from errors and downtime and maintained [&hellip


Read More...

Our Customers

All of our customers are valued at Supportedge, no matter what size your business is. We are determined to deliver competitive prices and efficient services to each and every one of our clients. Supportedge has longstanding customers from a wide range of businesses of all different sizes. We work closely with such a diverse clientele to ensure that their technological systems suit their specific business requirements. Check out our brief and our social media if you would like to read more about us and what we do, or contact us directly for a quote


Read More...

Data Connections

Please contact us for proposals on business grade fiber and midband data links.  We can offer solutions from just about any provider (ISP) in Sydney. Below are quick-links for residential TPG services. TPG ADSL2+ with TPG home phone TPG ADSL2+ only (home phone with another provider) Mobile phone &nbsp


Read More...

Recommending and Specialising in

Like us on facebook