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Commentary and happenings in the world of Information Technology

Christmas Trading Hours

December 6, 2018

MERRY CHRISTMAS & HAPPY NEW YEAR!

The staff at Supportedge would like to wish you peace, joy and prosperity for the coming year.

Thank you for your continued support and partnership.  May your holidays and New Year be filled with joy.

We will be closed from Monday 24th December 2018 till Friday 4th January 2019 inclusive.

 

 


How healthy are your backups?

November 9, 2018

Recently a Windows 10 Update caused irrecoverable file deletion on some user’s systems. These people had their documents, music, pictures and videos deleted forever with only one chance of recovery, backups. This is why this month we’re focusing on ensuring our customers have the right systems in place to recover in the case of a disaster. Our backup audits ensure that even if your business gets hit by a meteor, we can still get your IT systems back up and running again easily.

Today’s the last day of our discounted rate on our professional backup audits and bookings are filling up, so call now to reserve a spot at our cheapest rate!

Discounted rate ends 9th of November, call us for updated prices and availability.


A race that stops Aussies in their tracks

November 6, 2018

Dear all, this Tuesday we will be closed from lunchtime for the Melbourne Cup.

Wishing the best of luck with the races to all :)

Gamble responsibly.

 


Recent phishing emails from “Microsoft”

May 29, 2018

Microsoft Phishing example

Received any phishy emails lately? We’ve noticed an upspike in fake emails pretending to be big IT companies such as Microsoft and Apple. These emails pretend that you need to change your password or enter your bank details or something similar in order to scam your details from you. This can then be used to commit fraud, identity theft, and other cyber crimes. According to an ACCC report, $174,913 Australian dollars have been lost this year to phishing attacks.

Above you can see an example of a phishing email with some red-flags highlighted. Make sure to always be suspicious of ANY email you receive. It is a good idea to always double-check the sender address and read the entire email before clicking any links or attachments. If anything stands out as suspicious then don’t risk it!

Check out The ACCC’s Scamwatch for a better idea on how scams affect everyday Australians.

If you have any questions or suspicions about an email, call, text or webpage, give us a call and our experts can help keep you safe online.


Cloud Computing

The “cloud” has become a household name in the past couple of years, but what does it actually mean and what can it do for your business and home? According to info-world.com: “Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends IT’s existing capabilities… Cloud computing is at an early stage, with a motley crew of providers large and small delivering a slew of cloud-based services, from full-blown applications to storage services to spam filtering.” Howstuffworks.com describes what cloud computing does: “In a cloud computing system, there’s a significant workload shift. Local computers no longer have to do all the heavy lifting when it comes to running applications. The network of computers that make up the cloud handles them instead. Hardware and software demands on the user’s side decrease. The only thing the user’s computer needs to be able to run is the cloud computing system’s interface software, which can be as simple as a Web browser, and the cloud’s network takes care of the rest.” An everyday example of cloud computing, that most people have encountered, can be found within web-based email accounts like, gmail, hotmail and yahoo. Your own computer only [&hellip


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Our Customers

All of our customers are valued at Supportedge, no matter what size your business is. We are determined to deliver competitive prices and efficient services to each and every one of our clients. Supportedge has longstanding customers from a wide range of businesses of all different sizes. We work closely with such a diverse clientele to ensure that their technological systems suit their specific business requirements. Check out our brief and our social media if you would like to read more about us and what we do, or contact us directly for a quote


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Lodge a support ticket

Need assistance? Use the form below to lodge a support ticket with us. To assist us in helping you solve your problems as soon as possible, please fill out the entirety of the form


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