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Commentary and happenings in the world of Information Technology

Way more to come: WannaCry and Malware

May 17, 2017
WannaCry Global Infection rate at 11am 16.05.17 AEST

WannaCry Global Infection rate at 11am 16.05.17 AEST

Source: MalwareInt https://intel.malwaretech.com

 

Supportedge have been monitoring this issue since 12th May 2017.

The good news is none of our clients have reported this infection or system breach to date. The bad news is this is still a big concern.

If we originally setup your network and no changes have been made to the systems we put in place. Supportedge’s security policies have been protecting you from external threats like this.

What is the danger to Supportedge’s clients?

This problem is an issue for Microsoft Windows systems only. The largest risk factor at this stage is an internal infection. If an infected computer is physically connected with a cable or Wi-Fi to your network you must have Microsoft’s security update MS17-010 that was released in March to be protected.

You have seen this cyber security problem in the News. What’s WannaCry (semi-technical)?

WannaCry leverages the ETERNALBLUE exploit. It’s a problem with the way computer systems share files with each other. To prevent penetration, block ports 135, 139 and 445.

What do I do to protect myself?

Call us, we will check your system and report the risk. If you’re a subscription client we have already checked your systems, you don’t need to do anything.

If you’re interested in self-checking your system and you don’t need our help you can find more information and procedures here: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx As a part of your self-checks please also make sure to validate your backups.

I’ve been infected, what now?

First thing is to turn off the infected computer. Most likely the only recovery is your backups. Call us and we will start your system in our security lab so that we can recover your files.

#MalwareTech #Ransomware #CyberSecurity #WannaCry #wannacrypt #supportedge


New services on offer from 1st of July

April 28, 2017

From the 1st of July we will be offering new services for our customers. These services are designed in order to lower our consulting costs, while also ensuring our customer’s IT solutions are always protected.

Click here to read more.


Christmas Trading Hours

December 20, 2016

We, at Supportedge, all wish you a happy holiday season.

Our sincere thanks for your goodwill and loyalty throughout the past year.

See you in the New Year!

merry-christmas-image

We will be closed from Friday 23rd December through till 8th January inclusive, re-opening on Monday 9th January 2017.

Merry Christmas and Happy New Year!



Downloads

Here are a list of downloads that you may find useful. Click on the icons below to download them. Never 10: The name “Never 10” is a bit of an overstatement, since this utility may also be used to easily re-enable Windows operating system automatic upgrading. But the primary reason for using this is to disable Windows’ pestering insistence upon upgrading Windows 7 or 8.1 to Windows 10.  Visit GRC’s website. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX.  Visit the PeaZip website. Immunet Free Antivirus: Unique in that for most situations you wouldn’t install two antivirus together, however Immunet is designed specifically to do just that.  Visit the Immunet website.   Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Foxit Reader 4.3.1.0323: Whether you’re a consumer, business, government agency, or educational organization, [&hellip


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FAQ

What computer systems do you work with? Just about everything. Do you charge for travel time? Not for local bookings – only when extended travel is involved. Do you have an office where I can take my faulty computer to get repaired? Yes, you can find us at Suite 52, 6-8 Herbert Street St Leonards. Please call-ahead first, so that we are best prepared for the job. What about the warranty on the products I buy from you? All new products come with the manufacturer’s warranty. Second hand products have a 90 day warranty


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Buy Carbonite

This webpage will automatically transfer you to the Carbonite shop in 10 seconds. Plans on the following pages are in US dollars, please email us or phone 02 9086 9209 for Australian pricing including GST.  Make sure to check our custom Carbonite Toolkit in the downloads section. 


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