FAQ

What computer systems do you work with?
Just about everything.

Do you charge for travel time?
Not for local bookings – only when extended travel is involved.

Do you have an office where I can take my faulty computer to get repaired?
Yes, you can find us at Suite 52, 6-8 Herbert Street St Leonards. Please call-ahead first, so that we are best prepared for the job.

What about the warranty on the products I buy from you?
All new products come with the manufacturer’s warranty. Second hand products have a 90 day warranty.

NBN

The NBN (National Broadband Network) is a Federal government initiative aimed at improving national internet speeds in an increasingly digital age. The NBN commenced its 3 year Australia-wide rollout plan in June 2013. NBN Co (a wholly-owned Commonwealth company that has been prescribed as a Government Business Enterprise) was formed in 2009 and contracted to implement the NBN. What does this mean? According to the Department of Broadband Communications and the Digital Economy: “the NBN will provide high-speed broadband access to all Australian homes and businesses through a mix of three technologies: optic fibre, fixed wireless and next-generation satellite.93 per cent of Australian homes, schools and businesses will have access to the NBN through optic fibre to premises, capable of providing broadband speeds of up to one gigabyte per second.” This large-scale, Australia wide endeavor will connect 93% of homes, schools and workplaces with optical fibre (fibre to the premises or “FTTP”), providing superfast broadband services to Australians in urban and regional towns. The remaining hard-to-reach 7% will be connected to the NBN by fixed wireless and satellite technology. The Federal government estimates that “more than six million homes and businesses will be able to access or be in progress [&hellip


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Social Media

Here at Supportedge we like to maintain a close working relationship with our customers and their systems. Social media platforms provide you with a range of ways to connect with us, give us your feedback, and keep up to date with our progress and current trends in the world of IT. Please drop by and say hi! There’s nothing we value more than your queries and ideas! Facebook www.facebook.com/supportedge Instagram www.instagram.com/supportedge Twitter www.twitter.com/supportedge


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Downloads

Here are a list of downloads that you may find useful. Click on the icons below to download them. Never 10: The name “Never 10” is a bit of an overstatement, since this utility may also be used to easily re-enable Windows operating system automatic upgrading. But the primary reason for using this is to disable Windows’ pestering insistence upon upgrading Windows 7 or 8.1 to Windows 10.  Visit GRC’s website. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX.  Visit the PeaZip website. Immunet Free Antivirus: Unique in that for most situations you wouldn’t install two antivirus together, however Immunet is designed specifically to do just that.  Visit the Immunet website.   Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Foxit Reader 4.3.1.0323: Whether you’re a consumer, business, government agency, or educational organization, [&hellip


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