FAQ

What computer systems do you work with?
Just about everything.

Do you charge for travel time?
Not for local bookings – only when extended travel is involved.

Do you have an office where I can take my faulty computer to get repaired?
Yes, you can find us at Suite 52, 6-8 Herbert Street St Leonards. Please call-ahead first, so that we are best prepared for the job.

What about the warranty on the products I buy from you?
All new products come with the manufacturer’s warranty. Second hand products have a 90 day warranty.

Managed Support Agreements

We can remotely manage and support most computer systems and networks. Of course we are always on hand to visit for issues that can’t be resolved remotely.  Setting up a remote support system for your network is free for all customers on a remote support plan.  Please call 1300 721 576 if you would to like to arrange a meeting to find out the benefits of remote assistance. Some features of our support plans are: Focus on onsite support over remote support 3 business hour response for high level (business critical) issues Regular monitoring and checking logs of all software and hardware that has reporting features Dedicated service manager for your company or business &nbsp


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References

In an attempt to give back to the open source community, here are a list of links that were used during the construction on the Supportedge website. Useful HTML links HTML assistance: http://www.w3.org/ W3C markup validator: http://validator.w3.org/ Menu Our Menu was built with assistance from here: http://webdesign.tutsplus.com/tutorials/site-elements/orman-clarks-vertical-navigation-menu-the-css3-version/ WordPress essentials: Responsive Theme: http://themeid.com/responsive-theme/ WordPress Codex: http://codex.wordpress.org/ For further information regarding our website’s construction please contact us


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Cloud Computing

The “cloud” has become a household name in the past couple of years, but what does it actually mean and what can it do for your business and home? According to info-world.com: “Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends IT’s existing capabilities… Cloud computing is at an early stage, with a motley crew of providers large and small delivering a slew of cloud-based services, from full-blown applications to storage services to spam filtering.” Howstuffworks.com describes what cloud computing does: “In a cloud computing system, there’s a significant workload shift. Local computers no longer have to do all the heavy lifting when it comes to running applications. The network of computers that make up the cloud handles them instead. Hardware and software demands on the user’s side decrease. The only thing the user’s computer needs to be able to run is the cloud computing system’s interface software, which can be as simple as a Web browser, and the cloud’s network takes care of the rest.” An everyday example of cloud computing, that most people have encountered, can be found within web-based email accounts like, gmail, hotmail and yahoo. Your own computer only [&hellip


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