Archive for November, 2012

Data Recovery

Posted on: November 11th, 2012 by Supportedge No Comments

The most common data recovery procedure we perform involves a computer that won’t boot due to a drive failure. This is most often caused by a bump or a knock to the computer while the hard disk is writing critical data. Sometimes the head physically crashes into the the plater. This is where the term ‘hard drive crash’ originated.

Of course failure of spinning hard disks happens for many reasons include wear and tear. Some drives spin at 10,000 rpm with as little as 3 nanometres separating the drive head from the disk plater. This provides very little room for error. Something that goes hand in hand with data recovery is your backup plan. If you don’t have a backup policy in place please contact us straight away for a tailor made solution.

To ensure we can recover as much data as possible stop using the media or the effected computer straight away.

  • Stage one recovery prices start from only $250 for most media types including hard drives, discs and flash cards. This price includes GST and the replacement drive. In most situations we can recover your data in this first stage.
  • The second stage of disc recovery is the physical dismantling and repair of the media. This involves a clean room and specialist repair tools.

    • Whatever your needs we have the tools to get your data back and we work on more than hard drives. Solid state drives (SSD), flash drives, optical media (CD, DVD) and memory cards.

    The Federal Government abandons internet filter

    Posted on: November 11th, 2012 by Supportedge No Comments

    Senator Conroy has announced that the Federal Government will no longer be implementing a mandatory internet filter in Australia.

    The internet filter was proposed back in 2008 as a way to increase internet regulation in Australia. The filter would have required ISPs to block content deemed unsuitable by the Australian Communications and Media Association (ACMA).

    The internet filter was criticised heavily by civil libertarians and technology businesses for being out of touch with the way the internet works and also a breech upon the civil rights of Australians. The Electronic Frontiers Association has welcomed the announcement, after years of campaigning against its introduction.

    FAQ

    Posted on: November 2nd, 2012 by Supportedge No Comments

    What computer systems do you work with?
    Just about everything.

    Do you charge for travel time?
    Not for local bookings – only when extended travel is involved.

    Do you have an office where I can take my faulty computer to get repaired?
    Yes, you can find us at Suite 52, 6-8 Herbert Street St Leonards. Please call-ahead first, so that we are best prepared for the job.

    What about the warranty on the products I buy from you?
    All new products come with the manufacturer’s warranty. Second hand products have a 90 day warranty.

    Privacy Policy

    Posted on: November 2nd, 2012 by Supportedge No Comments

    Introduction:
    We are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how we process and use your personal information. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

    The following policies are only in effect for the web pages, newsletters, discussion forums and lists and opt-in announcement lists owned and operated by Supportedge.
    By using the Supportedge web site, you consent to the collection and use of information by Supportedge. We reserve the right to modify this policy. If we decide to change our Privacy Policy, We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

    Index
    What information will be collected by Supportedge when I visit their site?
    How will Supportedge use my information?
    Will my information be transferred to third party companies?
    How private is Facebook?
    What is a Cookie?
    How can I modify or delete personal information from my browser?
    Can I opt-out of future communications?
    What else should I know about my privacy when online?

    What information will be collected by Supportedge when I visit their site?

    Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s “Internet Protocol Address” (IP address).
    When a visitor requests a page from within the Supportedge web site, our web servers automatically recognise that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed my site. We use this information to examine our traffic in aggregate, and to investigate misuse of the Supportedge web site, its users, or to cooperate with law enforcement.

    We do not collect and evaluate this information for specific individuals. Our web servers do not automatically record e-mail addresses of the visitors.
    We may also request your e-mail address or mailing address for the purposes of conducting surveys or providing additional services (for example, subscriptions to e-mail newsletters and quotes).

    Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No-Spam” policy that means that we do not sell, rent, or otherwise give your e-mail address to a third-parties without your consent or as permitted by this Privacy Policy.

    How will Supportedge use my information?

    We may from time to time send e-mail announcing Supportedge’s products and services. Except as stated above, Supportedge will not send you e-mail that you have not agreed to receive. If you choose to supply your postal address in an online form, you will not receive postal mailings from other third party companies through us.
    Supportedge strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.

    Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

    Will my information be transferred to third party companies?

    Supportedge does not share any of the individual personal information you provide to third parties we are linked to on our site. The Supportedge web site contains many hyperlinks to third party web sites. Supportedge is not responsible for the privacy practices or the content of such third party web sites or advertisers.

    Supportedge will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

    Supportedge uses reasonable precautions to keep the information disclosed to us secure. Furthermore, I am not responsible for any breach of security or for any actions of any third parties that receive the information. I am not responsible for such third party privacy policies or how they treat information about their users.
    Wherever Supportedge collects personal information I make every effort to include a link to this Privacy Policy on that page.

    How private is Facebook?

    We allow you to share our news items with your facebook friends. We are not responsible for posts you send to your Facebook feed. To read more about Facebook’s privacy policy visit here: http://www.facebook.com/help/325807937506242

    What is a Cookie?

    From time to time, the Supportedge web site may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your internet browser from a web server and stored on your computer’s hard drive. A cookie can’t read data off of your computer hard disk or read cookie files created by other web sites.

    Cookies do not damage your system. You can choose whether to accept cookies by changing the settings of your internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site will not be diminished in any way.

    To read more about cookies go here: http://www.whatarecookies.com/

    How can I modify or delete personal information from my browser?

    To delete cookies you will need to clear your cache. Cookies are maintained by your web browser, so the method for deleting them will vary depending on which browser you are using. The method for how to clear cookies is listed below.

    Microsoft Internet Explorer 8.0 – 10.0
    Select the ‘Tools->Internet Options’ menu item, under browsing options click ‘Delete’.

    Firefox 7.0 and newer
    Select the ‘Tools->Options’ menu item (may be under the Firefox button) and click on the ‘Privacy’ tab. Click ‘clear you recent history’, then click clear now.

    Can I opt-out of future communications?
    To opt out of emails please notify us that you would like to be removed from our email list by sending an email to us.

    What else should I know about my privacy when online?

    Please check with third party web sites to determine their privacy policy. Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others.

    In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.

    Please contact us to if you would like to know any more information regarding our privacy policy.

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    Managed Support Agreements

    Posted on: November 2nd, 2012 by Supportedge No Comments

    We can remotely manage and support most computer systems and networks. Of course we are always on hand to visit for issues that can’t be resolved remotely. Please visit http://www.supportedge.com.au/benefits/ for more details, or call 02 8007 2930 if you would to like to arrange a meeting to find out the benefits of remote assistance.

    Some features of our support plans are:

     

    Our Brief

    Posted on: November 1st, 2012 by Supportedge No Comments

    Core Values

    Integrity
    Quality
    Reliability
    Trust
    Friendly

     

    Motto

    Dedicated to providing the right technological solution for your business.

     

    Supportedge is a specialist IT consulting company.

    Our goal is to give you the very best advice and service available, tuned to your specific business. Our team works closely with a range of businesses and staff, in a variety of ways; although we fix and maintain computer systems and networks, those are only a couple of the ways in which we can promote efficiency, and ultimately, growth.

     

    We believe in close partnerships with our customers.

    We believe in great personal relationships and close partnerships with our clients, as we recognise that each workplace is different. However, as time goes on, information technology becomes more important to all business prospects, and we are honoured to spearhead this area on behalf of our eminent clientele.

    Supportedge first started trading in July 2000. Our core service area extends from Lane Cove to Mosman, but we have customers throughout Sydney.

    We offer on-site, remote and telephone support. At Supportedge we maintain a heavy focus on on-site support and this gives us the opportunity to familiarise ourselves with our customers’ systems, and ultimately provide the best possible service. On-site support has a much higher level of productivity than remote support and will get your problems fixed better and faster. However, for situations that only require remote support, we are happy to provide that service too.