Archive for October, 2017

Dealing with service providers

Posted on: October 18th, 2017 by Supportedge No Comments

Service providers are renown for their generally terrible customer service, miscommunication, frequent outages and incorrect billing. Recently an Australian Woman on her honeymoon was billed incorrectly 3 times, with bills greater than $2000 each time. In Mrs McCarthy’s battle with Telstra, she has had to deal with 4 different case managers, the CEO of Telstra and the Queensland Police.

At Supportedge we offer support subscriptions which allow you to streamline your IT and keep your business running efficiently for a flat cost every week. Included in these subscriptions is the Service Provider Management subscription, which covers us establishing communication with your service providers to help resolve problems like Mrs McCarthy’s faster and more efficiently.

Is your business cyber-secure?

Posted on: October 10th, 2017 by Supportedge No Comments

Cyber-Security-Credit-Shutterstock
This week is Stay Smart Online Week, which is all about raising awareness of the massive damage that cyber-crime can do to you and your business.

The Council of Small Business Organisations of Australia (COSBOA) have stated that 20% of small businesses experienced a cyber-attack in 2016, and predict that 40% of small businesses’ will be attacked in 2017. Cyber-criminals typically target small businesses, who have large amounts of sensitive data and smaller budgets to defend it with.

In order to keep you and your business protected, We’re offering a Level 1 security audit for $550. We will take a look at your systems, ensure you haven’t been breached, check for malicious attempts and report on the current cyber-secure methods your business uses. Call us on 02 8007 2930 for more details.