Author Archive

Managed Service Agreements

Posted on: February 27th, 2019 by Supportedge No Comments


No Technology Strategy? It’s Costing You Money.

Everything in your business revolves around the performance of your IT. IT is the backbone on which businesses succeed, so a managed service agreement supplied by an MSP with experience is key to the success of your business, helping to streamline your IT and keep your business running efficiently for a flat cost every week.

Established in 2000, Supportedge have 19 years’ experience protecting and maximising clients systems for performance. Our help desk is in Sydney and based at our St Leonards office. We also have a local presence in Cambelltown and Bankstown.

Workstation Managed Service Agreement

Do you have doubts about your current service agreement or no service agreement at all? Are you getting what you pay for with your IT support? Call 02 8007 2930 or you can upload your current service agreement below if you have one, or just send us your contact details right now to get started on a free review. There’s no risk to you, worst case is we will be able to reassure you that you’re getting a great deal from your current provider or will be able to offer more services for less.

Server(s) Managed Service Agreement We lower your costs with pro-active maintenance, a free client access portal that lets you see what we’re working on as we work on it, monthly on-site visits to your sites and monthly performance reports. All with fixed pricing that keeps you in control of your budget.

Over 90% of the businesses that have come to use our services have discovered they have had no backup from their last service provider. What would happen to your business if all your data was lost tonight? IT that runs smoothly also removes staff frustration, this helps you have happy productive employees that you can retain longer.

Supportedge work with a wide range of industries from distribution to health care, accountancy to manufacturing. We bring experience and technology we have learnt from one industry to the others and we simply believe that our own expectation of high achievements will result in success for our clients.

For many of our clients we are their IT conscience. Supportedge consult with your 3rd party suppliers and ISP all as part of your service agreement. No more calling Telstra. We can ensure you’re getting the services you’re paying for, remove and filter out the jargon to help you make clear and concise decisions. Supportedge help you focus on your expertise so you don’t have to worry about IT, we take the responsibility. No excuses, We just get the job done.

Phone Systems Managed Service Agreement

If you do decide to switch, we have done this many times and have the systems in place to ensure a seamless transition. We can also help financially if your current provider has locked you into unreasonable contracts. Sign up now for a free months support.



How healthy are your backups?

Posted on: November 9th, 2018 by Supportedge No Comments

Recently a Windows 10 Update caused irrecoverable file deletion on some user’s systems. These people had their documents, music, pictures and videos deleted forever with only one chance of recovery, backups. This is why this month we’re focusing on ensuring our customers have the right systems in place to recover in the case of a disaster. Our backup audits ensure that even if your business gets hit by a meteor, we can still get your IT systems back up and running again easily.

Today’s the last day of our discounted rate on our professional backup audits and bookings are filling up, so call now to reserve a spot at our cheapest rate!

Discounted rate ends 9th of November, call us for updated prices and availability.

Lodge a support ticket

Posted on: May 30th, 2018 by Supportedge No Comments

Need assistance? Use the form below to lodge a support ticket with us.

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Recent phishing emails from “Microsoft”

Posted on: May 29th, 2018 by Supportedge No Comments

Microsoft Phishing example

Received any phishy emails lately? We’ve noticed an upspike in fake emails pretending to be big IT companies such as Microsoft and Apple. These emails pretend that you need to change your password or enter your bank details or something similar in order to scam your details from you. This can then be used to commit fraud, identity theft, and other cyber crimes. According to an ACCC report, $174,913 Australian dollars have been lost this year to phishing attacks.

Above you can see an example of a phishing email with some red-flags highlighted. Make sure to always be suspicious of ANY email you receive. It is a good idea to always double-check the sender address and read the entire email before clicking any links or attachments. If anything stands out as suspicious then don’t risk it!

Check out The ACCC’s Scamwatch for a better idea on how scams affect everyday Australians.

If you have any questions or suspicions about an email, call, text or webpage, give us a call and our experts can help keep you safe online.

Partner Program

Posted on: May 10th, 2018 by Supportedge No Comments

Affiliate picture
Do you have any friends or businesses you know that need professional IT services? We’ve got good news, join our Supportedge partner program and get rewarded!

Receive extra revenue for referring customers to us, they get great IT service and you earn extra income! Sign-up to become a partner and start referring. It’s that easy.

When we do work for them, you start earning. That’s right any work done for your referrals, earn a reward for helping bring us business. Become an official Supportedge partner and start earning!

What are you waiting for? Just fill out the form below and we’ll be in touch to set you up as an Official Supportedge Partner!

Mozilla’s Internet health report

Posted on: May 10th, 2018 by Supportedge No Comments

Mozilla internet health report
Concerned about your privacy and safety online? Fake news? Have questions about the internet of things? or just curious about anything to do with internet health?

Mozilla recently announced their Internet Health Report 2018. An open-source report discussing issues and upcoming challenges everyday internet users face. Mozilla dives into topics such as fake news, big tech and the internet of things. The report interviews experts across multiple fields specializing in internet services. Mozilla’s position as a free and open-source internet company gives their thoughts significant weight and their perspective is quite interesting.

So, interested in learning more about internet freedom? Check out Mozilla’s Internet Health Report 2018 and if you’re still curious, we’re happy to help with any questions you may have.

Remote Assistance

Posted on: May 10th, 2018 by Supportedge No Comments

Christmas Trading Hours

Posted on: December 19th, 2017 by Supportedge No Comments

We, at Supportedge, all wish you a happy holiday season.

Our sincere thanks for all your goodwill and loyalty throughout the past year.

See you in the New Year!

merry-christmas-image

We will be closed from the 23rd of December through till 7th January inclusive, re-opening on Monday 8th January 2018.

Merry Christmas and Happy New Year from everyone at Supportedge!

Cable Cleanliness

Posted on: December 19th, 2017 by Supportedge No Comments

There are many places where cable tidiness is disregarded and end up looking like the aftermath of a tornado. Messy cables make it harder to maintain and scale your IT systems, can be a WHS hazard and simply don’t look nice. We pride ourselves on keeping cables clean and tidy as part of every project we work on, so if you need your cables organized neatly, we’re happy to help.

DisasterCables     Cable cleanup

Do your cables look like the picture on the left? Want your cables like the ones on the right? Give us a call!

New NBN HFC connections halted for 6+ months

Posted on: December 7th, 2017 by Supportedge No Comments

NBN_Masterbrand_Australia_Descriptor_NOTAGLINE_Landscape_CMYK

NBN has halted all new NBN HFC connections ‘effective immediately’. The decision came as a result of numerous complaints of poor service, low speeds and dropouts. With only 10% of HFC-ready households already connected, this delay will most likely push back NBN’s completion date from 2020.

The current state of NBN is messy, it’s common for connections to take longer than 2 months to complete. It may sound best not to switch over but unfortunately NBN Co shuts off non-NBN connections after 18 months (I.E Your ADSL/Cable won’t work after 18 months of NBN being available in the area). Eventually everyone will have to switch to the NBN. We here at Supportedge are dedicated to providing our clients with high quality IT solutions, so if you have any questions about what the NBN means for you, give us a call so we can help tailor a specific IT solution just for you!