Author Archive

Dealing with service providers

Posted on: October 18th, 2017 by Supportedge No Comments

Service providers are renown for their generally terrible customer service, miscommunication, frequent outages and incorrect billing. Recently an Australian Woman on her honeymoon was billed incorrectly 3 times, with bills greater than $2000 each time. In Mrs McCarthy’s battle with Telstra, she has had to deal with 4 different case managers, the CEO of Telstra and the Queensland Police.

At Supportedge we offer support subscriptions which allow you to streamline your IT and keep your business running efficiently for a flat cost every week. Included in these subscriptions is the Service Provider Management subscription, which covers us establishing communication with your service providers to help resolve problems like Mrs McCarthy’s faster and more efficiently.

Is your business cyber-secure?

Posted on: October 10th, 2017 by Supportedge No Comments

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This week is Stay Smart Online Week, which is all about raising awareness of the massive damage that cyber-crime can do to you and your business.

The Council of Small Business Organisations of Australia (COSBOA) have stated that 20% of small businesses experienced a cyber-attack in 2016, and predict that 40% of small businesses’ will be attacked in 2017. Cyber-criminals typically target small businesses, who have large amounts of sensitive data and smaller budgets to defend it with.

In order to keep you and your business protected, We’re offering a Level 1 security audit for $550. We will take a look at your systems, ensure you haven’t been breached, check for malicious attempts and report on the current cyber-secure methods your business uses. Call us on 02 8007 2930 for more details.

Paint 3D to replace Paint in latest version of Windows 10

Posted on: July 26th, 2017 by Supportedge No Comments

Source: Techhive.com

With the latest Windows 10 update, Microsoft has set paint to be a deprecated feature, which means that it is not recommended by Microsoft anymore but is still available for anyone to use. This can happen for a wide range of reasons, but it seems that Microsoft is preparing the way for their new program Paint 3D. Paint 3D is exciting new software meant to allow easy and intuitive access to 3D modelling, designed to be simple to use and easy to learn much like Paint. Users of Paint 3D should be able to 3D print their creations with ease, adding a fun new tool to Windows’ toolkit.

Paint will no longer come as a default app on windows 10, instead it will be available on Microsoft’s App Store, where users can download it for free. While paint does not have a set date to be discontinued entirely, it’s safe to say that Microsoft does not want to continue supporting it for much longer, and users will eventually have to adapt to different software.

Mesh Networking: An alternative internet?

Posted on: December 1st, 2016 by Supportedge No Comments

We are all about community and positive relationships, so when “mesh networking” is pitched as an alternative to traditional internet, we really take notice!

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Advertisements Masquerading as News and Spreading Misinformation

Posted on: November 30th, 2016 by Supportedge No Comments

While some online advertising will expose you to a product or service that makes your life easier, advertising in the guise of internet news is not only insincere, but it can often lead to misinformation on important issues in its quest to sell you something that you don’t need. This kind of insincere journalism is not just a phenomenon of small, sensationalist outlets, but the some of the largest broadcasters in cyberspace. Sometimes a small “Sponsored” tag, hidden near an article’s headline, is all that can warn you of the piece’s ulterior motives.

Take, for example, a centerpiece from “Smart Web User” that aired on Microsoft Edge’s default home page towards the end of November, right next to breaking news about a plane crash that killed 76 people and the weather. It is a fabrication that insinuates that identity theft is something of a recent phenomenon and particularly concerning to those who own PCs that are over 6 months old, and that the best way to combat this trend, indeed the avenue recommended by “experts,” is to purchase ScanGuard, a piece of security software fighting for a place in a competitive market. Do this or you might as well stop using the internet, as the article’s banner suggests: “1 Shocking Reason Not To Use The Internet Today.” This is a prime example of a narrative skewed to sell bloatware: software that is unnecessary for most and will only slow down the machine that it’s installed on. In reality, identity theft is not a new issue, and the best defense against it is education. We have protocols that use free software to combat the malware that collects the information used to steal your identity. So be weary of such “news.”

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How to Fix a Rotated Screen

Posted on: November 22nd, 2016 by Supportedge No Comments

A great post at WikiHow shows how to solve a simple but ubiquitous problem that we’d all rather not face.

Australia providing Google with ‘safe harbour’?

Posted on: November 22nd, 2016 by Supportedge No Comments

Jonathan Taplin certainly doesn’t think we should, in the interest of “musicians, filmmakers and journalists.”

Today’s tech skills redundant within a decade

Posted on: November 15th, 2016 by Supportedge No Comments

Terminator might have been right: the machines are taking over! :P At Supportedge we hope to stay on top of these developments and make the machines of tomorrow as efficient as possible, so that they can serve your business in the best possible manner.

Human Power Skills in the Tech Industry

Posted on: November 3rd, 2016 by Supportedge No Comments

We have a solid belief in longstanding relationships with our clients, and all of the human understanding and empathy that entails.

In that vein, Pintrest, Black Girls Code and Global Citizen Year are now showing next-gen coders how to develop the human skills that the tech industry needs: Beyond Coding: How to Cultivate the “Power Skills” of Tech.

Melbourne Cup 2016

Posted on: October 31st, 2016 by Supportedge No Comments

After running the prospects for the Melbourne Cup 2016 through our cutting-edge algorithms, we’ve determined that tomorrow’s winner will be HEARTBREAK CITY.

Please ring us on Wednesday if you have any questions. :P

Gamble responsibly.