Archive for the ‘ about-us ’ Category

Social Media

Posted on: July 16th, 2014 by Supportedge No Comments

Here at Supportedge we like to maintain a close working relationship with our customers and their systems. Social media platforms provide you with a range of ways to connect with us, give us your feedback, and keep up to date with our progress and current trends in the world of IT. Please drop by and say hi! There’s nothing we value more than your queries and ideas!

Facebook
www.facebook.com/supportedge

Instagram
www.instagram.com/supportedge

Twitter
www.twitter.com/supportedge

Our Customers

Posted on: August 26th, 2013 by Supportedge No Comments

All of our customers are valued at Supportedge, no matter what size your business is. We are determined to deliver competitive prices and efficient services to each and every one of our clients.

Supportedge has longstanding customers from a wide range of businesses of all different sizes. We work closely with such a diverse clientele to ensure that their technological systems suit their specific business requirements.

Check out our brief and our social media if you would like to read more about us and what we do, or contact us directly for a quote.

Green Computing

Posted on: August 26th, 2013 by Supportedge No Comments

Supportedge is an environmentally conscious workplace that practices what it preaches. Three things the average consumer can do and we encourage consumers to do, to reduce your business’ and households’ environmental impact are:

1) Recycle your electronic waste (e-waste): “Australians generate more than 140,000 tonnes of e-waste each year and most of it ends up in landfill,” as stated on the City of Sydney’s website. There is an e-waste depot that you can drop your electronic goods off in Ultimo, Sydney. It is open on allocated days throughout the year. For more information on what days the depot is open or to find out more about how to recycle your e-waste read this brochure from the City of Sydney’s website. Or visit Planet Ark’s website for your closest recycling facility.

2) Invest in long-lasting appliances and maintain them so you get a longer-life out of them: “You can save money and reduce energy use by buying the right appliance for your needs and using it efficiently. The position of the appliance, how you operate it and how you maintain it all affects how much energy is used – for example, placing your refrigerator next to your oven will make it work harder to keep your food cold. Leaving appliances on standby unnecessarily will also waste energy,” as stated on yourenergysavings.gov.au.

3) Buy technology that is energy efficient: “When you replace an existing product, think about buying an energy-efficient appliance that is right for your needs. The running costs of your appliance can add up to more than the purchase price and will impact on your electricity bill for years to come. Considering energy use in addition to purchase price and product features will save you money and energy as well as reduce greenhouse gas emissions over time. A lot of new appliances and some electronic equipment have Energy Rating Labels to help you with this,” as stated on yourenergysavings.gov.au.

References

Posted on: April 15th, 2013 by Supportedge No Comments

In an attempt to give back to the open source community, here are a list of links that were used during the construction on the Supportedge website.

Useful HTML links

HTML assistance: http://www.w3.org/

W3C markup validator: http://validator.w3.org/

Menu

Our Menu was built with assistance from here: http://webdesign.tutsplus.com/tutorials/site-elements/orman-clarks-vertical-navigation-menu-the-css3-version/

WordPress essentials:

Responsive Theme: https://cyberchimps.com

WordPress Codex: http://codex.wordpress.org/

For further information regarding our website’s construction please contact us.

Contact us

Posted on: March 4th, 2013 by Supportedge No Comments

Phone: 02 8007 2930

North Shore: Macarthur:
52/6 Herbert Street,
ST LEONARDS 2065
351 Oran Park Drive,
ORAN PARK 2570

ua.moc.egdetroppus@troppus

St Leonards:
Keep an eye out for our “Supportedge” signage. Our office is on the first floor in the center building (the building with the cafe at the front). Access the first floor through the entry which is next to the loading area. This entry is about 8m from the cafe and directly opposite KSS Security. Lifts are available.

Oran Park:
Our office is on level 2. Bookings are essential. Please contact us on 02 8007 2930 to make a booking.


About us

Posted on: January 21st, 2013 by Supportedge No Comments

Do you have a computer problem? Welcome to our website.

Supportedge is a specialist IT consulting company. Our aim is to give you the very best advice specific to your unique business model. We fix and maintain computer systems and networks, but that is only a small part of how we can help to give your business the technical edge. As time goes on, information technology becomes more important, so we tailor all manner of technology to the way in which you work with your goals in mind. In this respect, we see ourselves as business consultants.

We believe in a partnership with our customers. Our team will get to know your business and its staff. Please, meet our team:

Our core service area extends from Lane Cove to Mosman but we do have customers in all areas of Sydney. Contact us to get the best possible value out of your technology.

FAQ

Posted on: November 2nd, 2012 by Supportedge No Comments

What computer systems do you work with?
Just about everything.

Do you charge for travel time?
Not for local bookings – only when extended travel is involved.

Do you have an office where I can take my faulty computer to get repaired?
Yes, you can find us at Suite 52, 6-8 Herbert Street St Leonards. Please call-ahead first, so that we are best prepared for the job.

What about the warranty on the products I buy from you?
All new products come with the manufacturer’s warranty. Second hand products have a 90 day warranty.

Privacy Policy

Posted on: November 2nd, 2012 by Supportedge No Comments

Introduction:
We are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how we process and use your personal information. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

The following policies are only in effect for the web pages, newsletters, discussion forums and lists and opt-in announcement lists owned and operated by Supportedge.
By using the Supportedge web site, you consent to the collection and use of information by Supportedge. We reserve the right to modify this policy. If we decide to change our Privacy Policy, We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Index
What information will be collected by Supportedge when I visit their site?
How will Supportedge use my information?
Will my information be transferred to third party companies?
How private is Facebook?
What is a Cookie?
How can I modify or delete personal information from my browser?
Can I opt-out of future communications?
What else should I know about my privacy when online?

What information will be collected by Supportedge when I visit their site?

Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s “Internet Protocol Address” (IP address).
When a visitor requests a page from within the Supportedge web site, our web servers automatically recognise that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed my site. We use this information to examine our traffic in aggregate, and to investigate misuse of the Supportedge web site, its users, or to cooperate with law enforcement.

We do not collect and evaluate this information for specific individuals. Our web servers do not automatically record e-mail addresses of the visitors.
We may also request your e-mail address or mailing address for the purposes of conducting surveys or providing additional services (for example, subscriptions to e-mail newsletters and quotes).

Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No-Spam” policy that means that we do not sell, rent, or otherwise give your e-mail address to a third-parties without your consent or as permitted by this Privacy Policy.

How will Supportedge use my information?

We may from time to time send e-mail announcing Supportedge’s products and services. Except as stated above, Supportedge will not send you e-mail that you have not agreed to receive. If you choose to supply your postal address in an online form, you will not receive postal mailings from other third party companies through us.
Supportedge strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

Will my information be transferred to third party companies?

Supportedge does not share any of the individual personal information you provide to third parties we are linked to on our site. The Supportedge web site contains many hyperlinks to third party web sites. Supportedge is not responsible for the privacy practices or the content of such third party web sites or advertisers.

Supportedge will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

Supportedge uses reasonable precautions to keep the information disclosed to us secure. Furthermore, I am not responsible for any breach of security or for any actions of any third parties that receive the information. I am not responsible for such third party privacy policies or how they treat information about their users.
Wherever Supportedge collects personal information I make every effort to include a link to this Privacy Policy on that page.

How private is Facebook?

We allow you to share our news items with your facebook friends. We are not responsible for posts you send to your Facebook feed. To read more about Facebook’s privacy policy visit here: http://www.facebook.com/help/325807937506242

What is a Cookie?

From time to time, the Supportedge web site may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your internet browser from a web server and stored on your computer’s hard drive. A cookie can’t read data off of your computer hard disk or read cookie files created by other web sites.

Cookies do not damage your system. You can choose whether to accept cookies by changing the settings of your internet browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site will not be diminished in any way.

To read more about cookies go here: http://www.whatarecookies.com/

How can I modify or delete personal information from my browser?

To delete cookies you will need to clear your cache. Cookies are maintained by your web browser, so the method for deleting them will vary depending on which browser you are using. The method for how to clear cookies is listed below.

Microsoft Internet Explorer 8.0 – 10.0
Select the ‘Tools->Internet Options’ menu item, under browsing options click ‘Delete’.

Firefox 7.0 and newer
Select the ‘Tools->Options’ menu item (may be under the Firefox button) and click on the ‘Privacy’ tab. Click ‘clear you recent history’, then click clear now.

Can I opt-out of future communications?
To opt out of emails please notify us that you would like to be removed from our email list by sending an email to us.

What else should I know about my privacy when online?

Please check with third party web sites to determine their privacy policy. Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others.

In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.

Please contact us to if you would like to know any more information regarding our privacy policy.

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Our Brief

Posted on: November 1st, 2012 by Supportedge No Comments

Core Values

Integrity
Quality
Reliability
Trust
Friendly

 

Motto

Dedicated to providing the right technological solution for your business.

 

Supportedge is a specialist IT consulting company.

Our goal is to give you the very best advice and service available, tuned to your specific business. Our team works closely with a range of businesses and staff, in a variety of ways; although we fix and maintain computer systems and networks, those are only a couple of the ways in which we can promote efficiency, and ultimately, growth.

 

We believe in close partnerships with our customers.

We believe in great personal relationships and close partnerships with our clients, as we recognise that each workplace is different. However, as time goes on, information technology becomes more important to all business prospects, and we are honoured to spearhead this area on behalf of our eminent clientele.

Supportedge first started trading in July 2000. Our core service area extends from Lane Cove to Mosman, but we have customers throughout Sydney.

We offer on-site, remote and telephone support. At Supportedge we maintain a heavy focus on on-site support and this gives us the opportunity to familiarise ourselves with our customers’ systems, and ultimately provide the best possible service. On-site support has a much higher level of productivity than remote support and will get your problems fixed better and faster. However, for situations that only require remote support, we are happy to provide that service too.