Dealing with service providers

Service providers are renown for their generally terrible customer service, miscommunication, frequent outages and incorrect billing. Recently an Australian Woman on her honeymoon was billed incorrectly 3 times, with bills greater than $2000 each time. In Mrs McCarthy’s battle with Telstra, she has had to deal with 4 different case managers, the CEO of Telstra and the Queensland Police.

At Supportedge we offer support subscriptions which allow you to streamline your IT and keep your business running efficiently for a flat cost every week. Included in these subscriptions is the Service Provider Management subscription, which covers us establishing communication with your service providers to help resolve problems like Mrs McCarthy’s faster and more efficiently.

Domains

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Social Media

Here at Supportedge we like to maintain a close working relationship with our customers and their systems. Social media platforms provide you with a range of ways to connect with us, give us your feedback, and keep up to date with our progress and current trends in the world of IT. Please drop by and say hi! There’s nothing we value more than your queries and ideas! Facebook www.facebook.com/supportedge Instagram www.instagram.com/supportedge Twitter www.twitter.com/supportedge