Dealing with service providers

Service providers are renown for their generally terrible customer service, miscommunication, frequent outages and incorrect billing. Recently an Australian Woman on her honeymoon was billed incorrectly 3 times, with bills greater than $2000 each time. In Mrs McCarthy’s battle with Telstra, she has had to deal with 4 different case managers, the CEO of Telstra and the Queensland Police.

At Supportedge we offer support subscriptions which allow you to streamline your IT and keep your business running efficiently for a flat cost every week. Included in these subscriptions is the Service Provider Management subscription, which covers us establishing communication with your service providers to help resolve problems like Mrs McCarthy’s faster and more efficiently.

Downloads

Here are a list of downloads that you may find useful. Click on the icons below to download them. Support Console: Our Support Console is designed to give us quick and easy access to your computer. In rare cases, our main “Remote Help” button may not work for the technical aspects of your computer. We’ve prepared this Support Console as an alternative just in case our first method doesn’t work. Click the circle icon below to download the Zoho Support Console. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Foxit Reader: Whether you’re a consumer, business, government agency, or educational organization, you need to read, create, sign, and annotate (comment on) PDF documents and fill out PDF forms. Foxit is a tiny install, at [&hellip


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Our Brief

Core Values Integrity Quality Reliability Trust Friendly   Motto Dedicated to providing the right technological solution for your business.   Supportedge is a specialist IT consulting company. Our goal is to give you the very best advice and service available, tuned to your specific business. Our team works closely with a range of businesses and staff, in a variety of ways; although we fix and maintain computer systems and networks, those are only a couple of the ways in which we can promote efficiency, and ultimately, growth.   We believe in close partnerships with our customers. We believe in great personal relationships and close partnerships with our clients, as we recognise that each workplace is different. However, as time goes on, information technology becomes more important to all business prospects, and we are honoured to spearhead this area on behalf of our eminent clientele. Supportedge first started trading in July 2000. Our core service area extends from Lane Cove to Mosman, but we have customers throughout Sydney. We offer on-site, remote and telephone support. At Supportedge we maintain a heavy focus on on-site support and this gives us the opportunity to familiarise ourselves with our customers’ systems, and ultimately provide the [&hellip


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Downloads

Here are a list of downloads that you may find useful. Click on the icons below to download them. Support Console: Our Support Console is designed to give us quick and easy access to your computer. In rare cases, our main “Remote Help” button may not work for the technical aspects of your computer. We’ve prepared this Support Console as an alternative just in case our first method doesn’t work. Click the circle icon below to download the Zoho Support Console. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Foxit Reader: Whether you’re a consumer, business, government agency, or educational organization, you need to read, create, sign, and annotate (comment on) PDF documents and fill out PDF forms. Foxit is a tiny install, at [&hellip


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