Support Subscriptions

Our subscription service is designed in order to streamline your IT and keep your business running efficiently for a flat cost every week. By subscribing, we offer subscriptions for IT devices which your business relies on.

These subscriptions guarantee that we will remotely monitor, maintain, manage and repair your devices for the duration of the subscription. This is IT protection for your business.

When subscribing, we also offer discounts of up to 50% off of our consulting fees, and you’ll have the added benefit of simple subscription costs for the wide range of services which we provide.

Some of the many benefits in choosing our subscription service include:

  • Choose your Subscriptions:
    We can tailor the agreement to your business and budget by subscribing to only specific services your business needs
  • Great Value:
    We offer great value for our subscribers and give discounts of up to 50% off our consulting fees for those who subscribe to more of our services
  • Monthly billing:
    Monthly bill which allows for easier budgeting of our I.T services
  • Service Improvement:
    Establishes an environment of communication so we can keep your systems protected
  • Maintenance and Protection:
    Keeping your IT equipment protected from errors and downtime and maintained correctly is a much simpler process without the anxiety that might come with having to pay an hourly rate
  • Suitable for all sizes:
    Whether you’re working by yourself or with a large team, we cover businesses of all sizes.
  • Easy to use support portal:
    Gain access to our support portal, which allows your business to track progress on jobs with a simple and easy to use interface.
  • Easy to access for employees
    Employees can easily access the portal and get the support they need

Some of our subscription services

Workstation/Laptop:
Cover for the computer(s) that you use in your workspace. Computers that you rely on can experience a whole range of issues which we are dedicated to providing support for. With backup monitoring included you can be sure your computer(s) can recover from disruptions and attacks.**
e.g: Work Computers infected with a virus are covered under this subscription.
Workstation Managed Service Agreement
Server:
Servers are a key part of every business, which is why we’re happy to offer expertise in managing, maintaining and repairing servers of all kinds. With backup monitoring included and our expertise in server management, you can be sure your server(s) are safe and secure.
e.g: Business critical applications (e.g MYOB, Oasis, CRM applications) are covered under this subscription.
Server(s) Managed Service Agreement
Printers:
Printers are important for every business, which is why we offer support for maintaining and repairing printers under this printer subscription.
e.g: Printers printing out with the wrong settings are covered under our printer subscription.
Printers Managed Service Agreement
Cloud services:
Cover for cloud services used in your business. This means that your emails and data are safe and securely managed by us. We also manage your user accounts and perform maintance as needed.
e.g: Creating new email accounts are covered under this subscription.
Cloud services Managed Service Agreement

Service Provider management:
This includes your internet service provider and telecom providers. We will communicate with your service providers to help resolve outages, incorrect bills and other service problems.

Service Provider Managed Service Agreement
Phone system management:
Cover for your phone system. We ensure that your phones will be active and that the system that manages them is maintained.
Phone Systems Managed Service Agreement

** Client must have licensed backup software installed in order to qualify for our backup protection.

Inquire now by calling our office on : 02 8007 2930

Useful Links

Here is a list of some useful links: Generate strong passwords: http://passwordsgenerator.net Online malware scanner and statistics: http://www.virustotal.com


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Social Media

Here at Supportedge we like to maintain a close working relationship with our customers and their systems. Social media platforms provide you with a range of ways to connect with us, give us your feedback, and keep up to date with our progress and current trends in the world of IT. Please drop by and say hi! There’s nothing we value more than your queries and ideas! Facebook www.facebook.com/supportedge Instagram www.instagram.com/supportedge Twitter www.twitter.com/supportedge


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Downloads

Here are a list of downloads that you may find useful. Click on the icons below to download them. Never 10: The name “Never 10” is a bit of an overstatement, since this utility may also be used to easily re-enable Windows operating system automatic upgrading. But the primary reason for using this is to disable Windows’ pestering insistence upon upgrading Windows 7 or 8.1 to Windows 10.  Visit GRC’s website. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX.  Visit the PeaZip website. Immunet Free Antivirus: Unique in that for most situations you wouldn’t install two antivirus together, however Immunet is designed specifically to do just that.  Visit the Immunet website.   Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Foxit Reader 4.3.1.0323: Whether you’re a consumer, business, government agency, or educational organization, [&hellip


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