Support Subscriptions

Our subscription service is designed in order to streamline your IT and keep your business running efficiently for a flat cost every week. By subscribing, we offer subscriptions for IT devices which your business relies on.

These subscriptions guarantee that we will remotely monitor, maintain, manage and repair your devices for the duration of the subscription. This is IT protection for your business.

When subscribing, we also offer discounts of up to 50% off of our consulting fees, and you’ll have the added benefit of simple subscription costs for the wide range of services which we provide.

Some of the many benefits in choosing our subscription service include:

  • Choose your Subscriptions:
    We can tailor the agreement to your business and budget by subscribing to only specific services your business needs
  • Great Value:
    We offer great value for our subscribers and give discounts of up to 50% off our consulting fees for those who subscribe to more of our services
  • Monthly billing:
    Monthly bill which allows for easier budgeting of our I.T services
  • Service Improvement:
    Establishes an environment of communication so we can keep your systems protected
  • Maintenance and Protection:
    Keeping your IT equipment protected from errors and downtime and maintained correctly is a much simpler process without the anxiety that might come with having to pay an hourly rate
  • Suitable for all sizes:
    Whether you’re working by yourself or with a large team, we cover businesses of all sizes.
  • Easy to use support portal:
    Gain access to our support portal, which allows your business to track progress on jobs with a simple and easy to use interface.
  • Easy to access for employees
    Employees can easily access the portal and get the support they need

Some of our subscription services

Cover for the computer(s) that you use in your workspace. Computers that you rely on can experience a whole range of issues which we are dedicated to providing support for. With backup monitoring included you can be sure your computer(s) can recover from disruptions and attacks.**
e.g: Work Computers infected with a virus are covered under this subscription.
Workstation Managed Service Agreement
Servers are a key part of every business, which is why we’re happy to offer expertise in managing, maintaining and repairing servers of all kinds. With backup monitoring included and our expertise in server management, you can be sure your server(s) are safe and secure.
e.g: Business critical applications (e.g MYOB, Oasis, CRM applications) are covered under this subscription.
Server(s) Managed Service Agreement
Printers are important for every business, which is why we offer support for maintaining and repairing printers under this printer subscription.
e.g: Printers printing out with the wrong settings are covered under our printer subscription.
Printers Managed Service Agreement
Cloud services:
Cover for cloud services used in your business. This means that your emails and data are safe and securely managed by us. We also manage your user accounts and perform maintance as needed.
e.g: Creating new email accounts are covered under this subscription.
Cloud services Managed Service Agreement

Service Provider management:
This includes your internet service provider and telecom providers. We will communicate with your service providers to help resolve outages, incorrect bills and other service problems.

Service Provider Managed Service Agreement
Phone system management:
Cover for your phone system. We ensure that your phones will be active and that the system that manages them is maintained.
Phone Systems Managed Service Agreement

** Client must have licensed backup software installed in order to qualify for our backup protection.

Inquire now by calling our office on : 02 8007 2930


Data Recovery The most common data recovery procedure we perform involves a computer that won’t boot due to a drive failure. This is most often caused by a bump or a knock to the computer while the hard disk is writing critical data. Sometimes the head physically crashes into the the plater, which is where the term ‘hard drive crash’ originated. Of course failure of spinning hard disks happens for many reasons include wear and tear. Some drives spin at 10,000 rpm with as little as 3 nanometres separating the drive head from the disk plater, which provides very little room for error. Something that goes hand in hand with data recovery is your backup plan. If you don’t have a backup policy in place please contact us straight away for a solution that’s tailored to your valuable information and the way in which you work. To ensure we can recover as much data as possible, please cease using the media or the affected computer straight away. Stage one recovery prices start from only $250 for most media types including hard drives, discs and flash cards. This price includes GST and the replacement drive. In most situations we can recover [&hellip


Privacy Policy

Introduction: We are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how we process and use your personal information. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the web pages, newsletters, discussion forums and lists and opt-in announcement lists owned and operated by Supportedge. By using the Supportedge web site, you consent to the collection and use of information by Supportedge. We reserve the right to modify this policy. If we decide to change our Privacy Policy, We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Index What information will be collected by Supportedge when I visit their site? How will Supportedge use my information? Will my information be transferred to third party companies? How private is Facebook? What is a Cookie? How can I modify or delete personal information from my browser? Can I opt-out of future communications? What else should I know about [&hellip



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