Support Subscriptions

Our subscription service is designed in order to streamline your IT and keep your business running efficiently for a flat cost every week. By subscribing, we offer subscriptions for IT devices which your business relies on.

These subscriptions guarantee that we will remotely monitor, maintain, manage and repair your devices for the duration of the subscription. This is IT protection for your business.

When subscribing, we also offer discounts of up to 50% off of our consulting fees, and you’ll have the added benefit of simple subscription costs for the wide range of services which we provide.

Some of the many benefits in choosing our subscription service include:

  • Choose your Subscriptions:
    We can tailor the agreement to your business and budget by subscribing to only specific services your business needs
  • Great Value:
    We offer great value for our subscribers and give discounts of up to 50% off our consulting fees for those who subscribe to more of our services
  • Monthly billing:
    Monthly bill which allows for easier budgeting of our I.T services
  • Service Improvement:
    Establishes an environment of communication so we can keep your systems protected
  • Maintenance and Protection:
    Keeping your IT equipment protected from errors and downtime and maintained correctly is a much simpler process without the anxiety that might come with having to pay an hourly rate
  • Suitable for all sizes:
    Whether you’re working by yourself or with a large team, we cover businesses of all sizes.
  • Easy to use support portal:
    Gain access to our support portal, which allows your business to track progress on jobs with a simple and easy to use interface.
  • Easy to access for employees
    Employees can easily access the portal and get the support they need

Some of our subscription services

Workstation/Laptop:
Cover for the computer(s) that you use in your workspace. Computers that you rely on can experience a whole range of issues which we are dedicated to providing support for. With backup monitoring included you can be sure your computer(s) can recover from disruptions and attacks.**
e.g: Work Computers infected with a virus are covered under this subscription.
Workstation Managed Service Agreement
Server:
Servers are a key part of every business, which is why we’re happy to offer expertise in managing, maintaining and repairing servers of all kinds. With backup monitoring included and our expertise in server management, you can be sure your server(s) are safe and secure.
e.g: Business critical applications (e.g MYOB, Oasis, CRM applications) are covered under this subscription.
Server(s) Managed Service Agreement
Printers:
Printers are important for every business, which is why we offer support for maintaining and repairing printers under this printer subscription.
e.g: Printers printing out with the wrong settings are covered under our printer subscription.
Printers Managed Service Agreement
Cloud services:
Cover for cloud services used in your business. This means that your emails and data are safe and securely managed by us. We also manage your user accounts and perform maintance as needed.
e.g: Creating new email accounts are covered under this subscription.
Cloud services Managed Service Agreement

Service Provider management:
This includes your internet service provider and telecom providers. We will ensure your service providers provide the service correctly.

Service Provider Managed Service Agreement
Phone system management:
Cover for your phone system. We ensure that your phones will be active and that the system that manages them is maintained.
Phone Systems Managed Service Agreement

** Client must have licensed backup software installed in order to qualify for our backup protection.

Enquire now by calling our office on : 02 9086 9209

NBN

The NBN (National Broadband Network) is a Federal government initiative aimed at improving national internet speeds in an increasingly digital age. The NBN commenced its 3 year Australia-wide rollout plan in June 2013. NBN Co (a wholly-owned Commonwealth company that has been prescribed as a Government Business Enterprise) was formed in 2009 and contracted to implement the NBN. What does this mean? According to the Department of Broadband Communications and the Digital Economy: “the NBN will provide high-speed broadband access to all Australian homes and businesses through a mix of three technologies: optic fibre, fixed wireless and next-generation satellite.93 per cent of Australian homes, schools and businesses will have access to the NBN through optic fibre to premises, capable of providing broadband speeds of up to one gigabyte per second.” This large-scale, Australia wide endeavor will connect 93% of homes, schools and workplaces with optical fibre (fibre to the premises or “FTTP”), providing superfast broadband services to Australians in urban and regional towns. The remaining hard-to-reach 7% will be connected to the NBN by fixed wireless and satellite technology. The Federal government estimates that “more than six million homes and businesses will be able to access or be in progress [&hellip


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Green Computing

Supportedge is an environmentally conscious workplace that practices what it preaches. Three things the average consumer can do and we encourage consumers to do, to reduce your business’ and households’ environmental impact are: 1) Recycle your electronic waste (e-waste): “Australians generate more than 140,000 tonnes of e-waste each year and most of it ends up in landfill,” as stated on the City of Sydney’s website. There is an e-waste depot that you can drop your electronic goods off in Ultimo, Sydney. It is open on allocated days throughout the year. For more information on what days the depot is open or to find out more about how to recycle your e-waste read this brochure from the City of Sydney’s website. Or visit Planet Ark’s website for your closest recycling facility. 2) Invest in long-lasting appliances and maintain them so you get a longer-life out of them: “You can save money and reduce energy use by buying the right appliance for your needs and using it efficiently. The position of the appliance, how you operate it and how you maintain it all affects how much energy is used – for example, placing your refrigerator next to your oven will make it work [&hellip


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Managed Support Agreements

We can remotely manage and support most computer systems and networks. Of course we are always on hand to visit for issues that can’t be resolved remotely. Please visit http://www.supportedge.com.au/benefits/ for more details, or call 02 9086 9209 if you would to like to arrange a meeting to find out the benefits of remote assistance. Some features of our support plans are: Focus on onsite support over remote support 3 business hour response for high level (business critical) issues Regular monitoring and checking logs of all software and hardware that has reporting features Dedicated service manager for your company or business &nbsp


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