Data Recovery

The most common data recovery procedure we perform involves a computer that won’t boot due to a drive failure. This is most often caused by a bump or a knock to the computer while the hard disk is writing critical data. Sometimes the head physically crashes into the the plater. This is where the term ‘hard drive crash’ originated.

Of course failure of spinning hard disks happens for many reasons include wear and tear. Some drives spin at 10,000 rpm with as little as 3 nanometres separating the drive head from the disk plater. This provides very little room for error. Something that goes hand in hand with data recovery is your backup plan. If you don’t have a backup policy in place please contact us straight away for a tailor made solution.

To ensure we can recover as much data as possible stop using the media or the effected computer straight away.

  • Stage one recovery prices start from only $250 for most media types including hard drives, discs and flash cards. This price includes GST and the replacement drive. In most situations we can recover your data in this first stage.
  • The second stage of disc recovery is the physical dismantling and repair of the media. This involves a clean room and specialist repair tools.
  • Whatever your needs we have the tools to get your data back and we work on more than hard drives. Solid state drives (SSD), flash drives, optical media (CD, DVD) and memory cards.

    Useful Links

    Here is a list of some useful links: Generate strong passwords: passwordsgenerator.net Online malware scanner and statistics: virustotal.com


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    About us

    Do you have a computer problem? Welcome to our website. Supportedge is a specialist IT consulting company. Our aim is to give you the very best advice specific to your unique business model. We fix and maintain computer systems and networks, but that is only a small part of how we can help to give your business the technical edge. As time goes on, information technology becomes more important, so we tailor all manner of technology to the way in which you work with your goals in mind. In this respect, we see ourselves as business consultants. We believe in a partnership with our customers. Our team will get to know your business and its staff. Please, meet our team: Our core service area extends from Lane Cove to Mosman but we do have customers in all areas of Sydney. Contact us to get the best possible value out of your technology


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    Downloads

    Here are a list of downloads that you may find useful. Click on the icons below to download them. Support Console: Our Support Console is designed to give us quick and easy access to your computer. In rare cases, our main “Remote Help” button may not work for the technical aspects of your computer. We’ve prepared this Support Console as an alternative just in case our first method doesn’t work. Unfortunately this alternative does not work on the most recent MAC OSX updates, so please advise our technicians if you are on a MAC as this method most likely will not work. Click the blue icon below to download the Support Console. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Foxit Reader: Whether you’re [&hellip


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