Archive for the ‘ services ’ Category

Managed Service Agreements

Posted on: February 27th, 2019 by Supportedge No Comments


No Technology Strategy? It’s Costing You Money.

Everything in your business revolves around the performance of your IT. IT is the backbone on which businesses succeed, so a managed service agreement supplied by an MSP with experience is key to the success of your business, helping to streamline your IT and keep your business running efficiently for a flat cost every week.

Established in 2000, Supportedge have 19 years’ experience protecting and maximising clients systems for performance. Our help desk is in Sydney and based at our St Leonards office. We also have a local presence in Cambelltown and Bankstown.

Workstation Managed Service Agreement

Do you have doubts about your current service agreement or no service agreement at all? Are you getting what you pay for with your IT support? Call 02 8007 2930 or you can upload your current service agreement below if you have one, or just send us your contact details right now to get started on a free review. There’s no risk to you, worst case is we will be able to reassure you that you’re getting a great deal from your current provider or will be able to offer more services for less.

Server(s) Managed Service Agreement We lower your costs with pro-active maintenance, a free client access portal that lets you see what we’re working on as we work on it, monthly on-site visits to your sites and monthly performance reports. All with fixed pricing that keeps you in control of your budget.

Over 90% of the businesses that have come to use our services have discovered they have had no backup from their last service provider. What would happen to your business if all your data was lost tonight? IT that runs smoothly also removes staff frustration, this helps you have happy productive employees that you can retain longer.

Supportedge work with a wide range of industries from distribution to health care, accountancy to manufacturing. We bring experience and technology we have learnt from one industry to the others and we simply believe that our own expectation of high achievements will result in success for our clients.

For many of our clients we are their IT conscience. Supportedge consult with your 3rd party suppliers and ISP all as part of your service agreement. No more calling Telstra. We can ensure you’re getting the services you’re paying for, remove and filter out the jargon to help you make clear and concise decisions. Supportedge help you focus on your expertise so you don’t have to worry about IT, we take the responsibility. No excuses, We just get the job done.

Phone Systems Managed Service Agreement

If you do decide to switch, we have done this many times and have the systems in place to ensure a seamless transition. We can also help financially if your current provider has locked you into unreasonable contracts. Sign up now for a free months support.


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New support ticket

Posted on: May 30th, 2018 by Supportedge No Comments

Need assistance? Use the form below to lodge a support ticket.  Fields marked with an asterisk (*) are required.

    Ticket details

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    Data Connections

    Posted on: April 30th, 2015 by Supportedge No Comments

    Please contact us for proposals on business grade fiber and midband data links.  We can offer solutions from just about any provider (ISP) in Sydney.

    Below are quick-links for residential TPG services.

    TPG ADSL2+ with TPG home phone
    TPG ADSL2+ only (home phone with another provider)
    Mobile phone

     

    Useful Links

    Posted on: December 8th, 2014 by Supportedge No Comments

    useful links

    Here is a list of some useful links:

    Generate strong passwords: passwordsgenerator.net

    Online malware scanner and statistics: virustotal.com

    Domains

    Posted on: November 6th, 2014 by Supportedge No Comments

    One moment, just transferring you to our secure domain management pages. Please email us or phone 02 8007 2930 for assistance. Transferring you to domain management in 4 seconds.

    Cloud Computing

    Posted on: August 26th, 2013 by Supportedge No Comments

    The “cloud” has become a household name in the past couple of years, but what does it actually mean and what can it do for your business and home?

    According to info-world.com: “Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends IT’s existing capabilities… Cloud computing is at an early stage, with a motley crew of providers large and small delivering a slew of cloud-based services, from full-blown applications to storage services to spam filtering.”

    Howstuffworks.com describes what cloud computing does:
    “In a cloud computing system, there’s a significant workload shift. Local computers no longer have to do all the heavy lifting when it comes to running applications. The network of computers that make up the cloud handles them instead. Hardware and software demands on the user’s side decrease. The only thing the user’s computer needs to be able to run is the cloud computing system’s interface software, which can be as simple as a Web browser, and the cloud’s network takes care of the rest.”

    An everyday example of cloud computing, that most people have encountered, can be found within web-based email accounts like, gmail, hotmail and yahoo. Your own computer only needs a browser like Internet Explorer to connect to the remote server that stores all your emails. The remote server in this case is the cloud.

    The cloud is a broad term and its uses stretch far beyond webmail. Cloud services offer users such things as file storage (e.g. Apple iCloud, dropbox), spam filtering (e.g. Symantec, Mcafee) and faster website performance (e.g. Cloudflare).

    So what are the benefits of cloud computing?

  • Users are able to access their files anywhere at anytime over the internet
  • File space is saved on your hard drives
  • Hardware costs can be reduced because computer processing can be handled via the cloud network rather than on the users end.

    • Want to know more about cloud computing? Get in touch with us and see how it can be of benefit to your home and your business.

    Downloads

    Posted on: February 18th, 2013 by Supportedge No Comments

    Supportedge MAX: Our security software to proactively monitor and check your workstations, servers, and network assets.

    Click icon to download

    SupportedgeMAX

    Support Console: Our Support Console is designed to give us quick and easy access to your computer. In rare cases, our main “Remote Help” button may not work for the technical aspects of your computer. We’ve prepared this Support Console as an alternative just in case our first method doesn’t work.

    Click the circle icon below to download the Zoho Support Console.

    PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX.

    Download PeaZip

    Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website.

    carbonite_icon

    Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website.

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    Foxit Reader: Whether you’re a consumer, business, government agency, or educational organization, you need to read, create, sign, and annotate (comment on) PDF documents and fill out PDF forms. Foxit is a tiny install, at 7.6MB, and our testing has shown it to work well on many operating systems. This version of foxit is our recommended version, as the newer versions are more complex and come with bloatware. Visit the Foxit website for more details.

    Foxit 4.3

    Crystal Disk Info: Monitor the health and status of your HDD and SSD drives with this free program.
    Visit the Crystal disk website.


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    Netalyzr: Test your internet connection for performance and security issues.

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    ISP Tools

    DNS benchmark: Test the performance of your ISP with this free, 163kb download. Visit the DNS Benchmark website.

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    Advanced Port Scanner was designed to be fast and simple to use. It scans IP addresses and ports as well as many other features. Visit advanced-port-scanner.com for more information.


    Advanced Port Scanner logo

    IMG BURN: Block unwanted access to your website. Block ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and even most hijackers. Visit the ImgBurn website.

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    Malwarebytes Anti-Malware Free: Malwarebytes Anti-Malware Free is a powerful, on-demand scanner which will detect and remove malicious files from your computer. Visit the Malwarebytes website.

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    RogueKiller: Detects, terminates and removes malicious processes and programs from your computer. Visit the bleepingcomputer website for more information.

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    Never 10: The name “Never 10” is a bit of an overstatement, since this utility may also be used to easily re-enable Windows operating system automatic upgrading. But the primary reason for using this is to disable Windows’ pestering insistence upon upgrading Windows 7 or 8.1 to Windows 10.  Visit GRC’s website.

    Data Recovery

    Posted on: November 11th, 2012 by Supportedge No Comments

    The most common data recovery procedure we perform involves a computer that won’t boot due to a drive failure. This is most often caused by a bump or a knock to the computer while the hard disk is writing critical data. Sometimes the head physically crashes into the the plater. This is where the term ‘hard drive crash’ originated.

    Of course failure of spinning hard disks happens for many reasons include wear and tear. Some drives spin at 10,000 rpm with as little as 3 nanometres separating the drive head from the disk plater. This provides very little room for error. Something that goes hand in hand with data recovery is your backup plan. If you don’t have a backup policy in place please contact us straight away for a tailor made solution.

    To ensure we can recover as much data as possible stop using the media or the effected computer straight away.

  • Stage one recovery prices start from only $250 for most media types including hard drives, discs and flash cards. This price includes GST and the replacement drive. In most situations we can recover your data in this first stage.
  • The second stage of disc recovery is the physical dismantling and repair of the media. This involves a clean room and specialist repair tools.

    • Whatever your needs we have the tools to get your data back and we work on more than hard drives. Solid state drives (SSD), flash drives, optical media (CD, DVD) and memory cards.