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Way more to come: WannaCry and Malware

Posted on: May 17th, 2017 by system No Comments
WannaCry Global Infection rate at 11am 16.05.17 AEST

WannaCry Global Infection rate at 11am 16.05.17 AEST

Source: MalwareInt https://intel.malwaretech.com

 

Supportedge have been monitoring this issue since 12th May 2017.

The good news is none of our clients have reported this infection or system breach to date. The bad news is this is still a big concern.

If we originally setup your network and no changes have been made to the systems we put in place. Supportedge’s security policies have been protecting you from external threats like this.

What is the danger to Supportedge’s clients?

This problem is an issue for Microsoft Windows systems only. The largest risk factor at this stage is an internal infection. If an infected computer is physically connected with a cable or Wi-Fi to your network you must have Microsoft’s security update MS17-010 that was released in March to be protected.

You have seen this cyber security problem in the News. What’s WannaCry (semi-technical)?

WannaCry leverages the ETERNALBLUE exploit. It’s a problem with the way computer systems share files with each other. To prevent penetration, block ports 135, 139 and 445.

What do I do to protect myself?

Call us, we will check your system and report the risk. If you’re a subscription client we have already checked your systems, you don’t need to do anything.

If you’re interested in self-checking your system and you don’t need our help you can find more information and procedures here: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx As a part of your self-checks please also make sure to validate your backups.

I’ve been infected, what now?

First thing is to turn off the infected computer. Most likely the only recovery is your backups. Call us and we will start your system in our security lab so that we can recover your files.

#MalwareTech #Ransomware #CyberSecurity #WannaCry #wannacrypt #supportedge

New services on offer from 1st of July

Posted on: April 28th, 2017 by system No Comments

From the 1st of July we will be offering new services for our customers. These services are designed in order to lower our consulting costs, while also ensuring our customer’s IT solutions are always protected.

Click here to read more.

Subscriptions

Posted on: April 13th, 2017 by system No Comments

Protecting your IT solutions has never been easier with us here at Supportedge. Below are some of our great prices on subscriptions to keep your workplace’s IT protected. By subscribing, you can be sure your business is secure from a wide range of threats including loss of data and viruses.

 


Workstation Managed Service Agreement Banner


Backup Managed Service Agreement Banner


Office365 Office Managed Service Agreement Banner

Click Here for more details on our Managed service agreements

*Other charges may apply.

Support Subscriptions

Posted on: April 13th, 2017 by system No Comments

Our subscription service is designed in order to streamline your IT and keep your business running efficiently for a flat cost every week. By subscribing, we offer subscriptions for IT devices which your business relies on.

These subscriptions guarantee that we will remotely monitor, maintain, manage and repair your devices for the duration of the subscription. This is IT protection for your business.

When subscribing, we also offer discounts of up to 50% off of our consulting fees, and you’ll have the added benefit of simple subscription costs for the wide range of services which we provide.

Some of the many benefits in choosing our subscription service include:

Some of our subscription services

Workstation/Laptop:
Cover for the computer(s) that you use in your workspace. Computers that you rely on can experience a whole range of issues which we are dedicated to providing support for. With backup monitoring included you can be sure your computer(s) can recover from disruptions and attacks.**
e.g: Work Computers infected with a virus are covered under this subscription.
Workstation Managed Service Agreement
Server:
Servers are a key part of every business, which is why we’re happy to offer expertise in managing, maintaining and repairing servers of all kinds. With backup monitoring included and our expertise in server management, you can be sure your server(s) are safe and secure.
e.g: Business critical applications (e.g MYOB, Oasis, CRM applications) are covered under this subscription.
Server(s) Managed Service Agreement
Printers:
Printers are important for every business, which is why we offer support for maintaining and repairing printers under this printer subscription.
e.g: Printers printing out with the wrong settings are covered under our printer subscription.
Printers Managed Service Agreement
Cloud services:
Cover for cloud services used in your business. This means that your emails and data are safe and securely managed by us. We also manage your user accounts and perform maintance as needed.
e.g: Creating new email accounts are covered under this subscription.
Cloud services Managed Service Agreement

Service Provider management:
This includes your internet service provider and telecom providers. We will communicate with your service providers to help resolve outages, incorrect bills and other service problems.

Service Provider Managed Service Agreement
Phone system management:
Cover for your phone system. We ensure that your phones will be active and that the system that manages them is maintained.
Phone Systems Managed Service Agreement

** Client must have licensed backup software installed in order to qualify for our backup protection.

Inquire now by calling our office on : 02 8007 2930

Christmas Trading Hours

Posted on: December 20th, 2016 by system No Comments

We, at Supportedge, all wish you a happy holiday season.

Our sincere thanks for your goodwill and loyalty throughout the past year.

See you in the New Year!

merry-christmas-image

We will be closed from Friday 23rd December through till 8th January inclusive, re-opening on Monday 9th January 2017.

Merry Christmas and Happy New Year!

Windows 10 Upgrade Advice

Posted on: May 9th, 2016 by system No Comments

In general we will always advise to continue with the operating system installed when your computer was new.  i.e. If the PC has a Windows 7 sticker on the front stay with Windows 7.

We have a new tool on our downloads page called Never 10, this tool is from GRC and will keep your Windows 7 or Windows 8.1 PC at it’s current version avoiding the automatic Windows 10 upgrade.

Support

Posted on: January 5th, 2016 by system No Comments

You will be redirected to your support portal in 10 seconds (or after clicking the lock icon below).

This is a restricted area and it is normal to receive an error page if your trying to connect from a non-authorised network. Only Supportedge clients with support contract have access. If you are a current Supportedge client and cannot gain access, please email or call our support desk on 02 8007 2930.