| North Shore: | Macarthur: | 52/6 Herbert Street, ST LEONARDS 2065 |
351 Oran Park Drive, ORAN PARK 2570 |
Local Call: 1300 721 576
Phone: 02 8007 2930
ua.moc.egdetroppus@troppus
Windows 7 support is coming to an end by the 14th of January 2020. Microsoft will stop releasing updates and patches for this operating system. If you continue to use windows 7 after support has ended, your PC will still work but will become more vulnerable to security risks and viruses.
If you have any enquiries regarding new PC’s with Windows 10 call us at (02) 8007 2930
Microsoft published a new Windows update for their operating systems 7 and 8.1 on Tuesday 13th of August 2019, which has since led to critical errors with certain computers including a complete system wipe and loss of all data. (Recommended Update: KB3133977 must be installed before Monthly Update:KB4512506)
Reports started coming in Thursday 15th of August 2019 of this issue and we are recommending to our clients that are being notified of the update or if anything happens that isn’t expected, such as being prompted to factory reset their computer, to turn off the computer and contact us.
If you have a question regarding this please contact us at 02 8007 2930.
Telstra reveals that we could have a new 5G network running as early as the first half of this year and Australians could be one of the first in the world to have this privilege. They already have a number of smartphone manufacturers bringing their 5G compatible phones exclusively to their 5G network.
This could mean that we can download a 4K movie on our smartphones in only a few seconds! Not only will data transfer will be at hyper speeds, but consumers will be able to enjoy high quality streaming and gaming. Also, there will be reduced latency in the transfer of data which will support remote heart surgery to be conducted through a robotic arm.
Automation of physical assets such as tractors, irrigation systems and even livestock will become more common as they can be connected to a network with sensor technology.
The benefits are huge!
To read the full article see this page.
The staff at Supportedge would like to wish you peace, joy and prosperity for the coming year.
Thank you for your continued support and partnership. May your holidays and New Year be filled with joy.
We will be closed from Monday 24th December 2018 till Friday 4th January 2019 inclusive.
Dear all, this Tuesday we will be closed from lunchtime for the Melbourne Cup.
Wishing the best of luck with the races to all :)
Gamble responsibly.
Are you one of the unlucky ones with HFC NBN in your business or home? We can help out with packages combining HFC NBN and mobile broadband backup systems to keep you online. Most of the time the packages we provide cost less per month than you’re paying now for your current failing internet. Please call for more information. 1300 721 576
This evening (12.12.17) and tomorrow morning we are doing some upgrades on the power systems to our servers. We have moved clients systems to other equipment and are not expecting any downtime.
But….
It will effect our phone system. You may not be able to get through to our office before 9am (13.12.17) on the phone. Please send an email or call 0423 052 668 if you have an urgent request.
Supportedge have been monitoring this threat since 28 June 2017
Again None of our clients have reported this infection.
What is the danger to Supportedge’s clients?
This problem is an issue for Microsoft Windows systems only. The Petya attack starts by sending spam messages containing links to download a ZIP archive. The archive contains a malicious file and as well as a JPEG image. The file names are in German at this stage, the file names are made to look like resumes for job candidates, for this reason the main is HR staff in German-speaking countries.
Australia has not been hit by a wave of attacks. This attack uses the same exploit in Windows that was used to spread WannaCry virus. There are notable differences between Petya and WannaCry, the largest is, WannaCry had a kill switch, Petya does not! If you are infected by Petya Your computer becomes locked and held at ransom (no access to the operating system).
The top 5 countries that have been affected
What do I do to protect myself?
Call us, we will check your system and report the risk. If you’re a subscription client we have already checked your systems, you don’t need to do anything.
If you’re interested in self-checking your system and you don’t need our help you can find more information and procedures here: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx As a part of your self-checks please also make sure to validate your backups.
Ask about our computer monitoring tool!
Not only will this software provide centralised and market-leading anti-virus protection, it will also conduct a thorough series of checks each and every morning before you start work. Checks include:
WannaCry Global Infection rate at 11am 16.05.17 AEST
Source: MalwareInt https://intel.malwaretech.com
Supportedge have been monitoring this issue since 12th May 2017.
The good news is none of our clients have reported this infection or system breach to date. The bad news is this is still a big concern.
If we originally setup your network and no changes have been made to the systems we put in place. Supportedge’s security policies have been protecting you from external threats like this.
What is the danger to Supportedge’s clients?
This problem is an issue for Microsoft Windows systems only. The largest risk factor at this stage is an internal infection. If an infected computer is physically connected with a cable or Wi-Fi to your network you must have Microsoft’s security update MS17-010 that was released in March to be protected.
You have seen this cyber security problem in the News. What’s WannaCry (semi-technical)?
WannaCry leverages the ETERNALBLUE exploit. It’s a problem with the way computer systems share files with each other. To prevent penetration, block ports 135, 139 and 445.
What do I do to protect myself?
Call us, we will check your system and report the risk. If you’re a subscription client we have already checked your systems, you don’t need to do anything.
If you’re interested in self-checking your system and you don’t need our help you can find more information and procedures here: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx As a part of your self-checks please also make sure to validate your backups.
I’ve been infected, what now?
First thing is to turn off the infected computer. Most likely the only recovery is your backups. Call us and we will start your system in our security lab so that we can recover your files.
#MalwareTech #Ransomware #CyberSecurity #WannaCry #wannacrypt #supportedge
From the 1st of July we will be offering new services for our customers. These services are designed in order to lower our consulting costs, while also ensuring our customer’s IT solutions are always protected.
| North Shore: | Macarthur: | 52/6 Herbert Street, ST LEONARDS 2065 |
351 Oran Park Drive, ORAN PARK 2570 |
