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Commentary and happenings in the world of Information Technology

The hidden danger of ignoring the end of Windows 10 support

November 3, 2025

Imagine your computer is a house. Microsoft is the builder, and every month they send out locksmiths and trades to fix broken windows, reinforce doors, and patch up any weak spots that burglars might use to gain access.

But one day, Microsoft stops sending help.  You are in a Windows 10 suburb, they say, the Windows 10 suburb is too old. They’ve moved on to a newer suburb: Windows 11. The old houses still stand, but they’re no longer maintained.

Now picture a thief discovering a clever way to break into a house in Windows 11. Microsoft quickly sends locksmiths and repair crews —locks it up tight. But in doing so, they unintentionally publish the break-in details. These details apply to older suburbs too (Windows 10, Windows 8.1, Windows 7, etc).

And here’s the twist: while the new suburb gets reinforced, the old one doesn’t. Every criminal online now knows how to get in, and the doors in Windows 10 are open.


Holiday trading

December 20, 2024

Merry Christmas!

Our office will be closed for the Christmas and New Year holidays. We will be closed December 23rd to January 3rd. And resume regular business hours January 6th. We wish you a happy holiday season and look forward to seeing you in the new year.


Password best practices

May 19, 2024

Long ago password best practices became more important than ever. Some key elements are;

  • Don’t share passwords
  • Don’t use dictionary words
  • The longer the password the better
  • Use a password manager like Bitwarden
  • Use a new password for every site/service

Without a password manager you can use sites like https://neal.fun/password-game/ to make passwords. Enjoy!


Windows 10 end of support

March 20, 2024

Managed Service Agreements

No Technology Strategy? It’s Costing You Money. Everything in your business revolves around the performance of your IT. IT is the backbone on which businesses succeed, so a managed service agreement supplied by an MSP with experience is key to the success of your business, helping to streamline your IT and keep your business running efficiently for a flat cost every week. Established in 2000, Supportedge have 19 years’ experience protecting and maximising clients systems for performance. Our help desk is in Sydney and based at our St Leonards office. We also have a local presence in Cambelltown and Bankstown. Do you have doubts about your current service agreement or no service agreement at all? Are you getting what you pay for with your IT support? Call 02 8007 2930 or you can upload your current service agreement below if you have one, or just send us your contact details right now to get started on a free review. There’s no risk to you, worst case is we will be able to reassure you that you’re getting a great deal from your current provider or will be able to offer more services for less. We lower your costs with pro-active [&hellip


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Privacy Policy

Introduction: We are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how we process and use your personal information. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the web pages, newsletters, discussion forums and lists and opt-in announcement lists owned and operated by Supportedge. By using the Supportedge web site, you consent to the collection and use of information by Supportedge. We reserve the right to modify this policy. If we decide to change our Privacy Policy, We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Index What information will be collected by Supportedge when I visit their site? How will Supportedge use my information? Will my information be transferred to third party companies? How private is Facebook? What is a Cookie? How can I modify or delete personal information from my browser? Can I opt-out of future communications? What else should I know about [&hellip


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New support ticket

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