Exetel ADSL service disruption over the weekend

We have been notified of a hardware failure that may be affecting some of our customers connecting to the internet with Exetel. The problem was first identified 4pm 17th May and is due to be resolved at noon 20.05.13.  However we are aware that the problem may still be persisting (as of 08:45hrs 21.05.13).

For up-to-date information please visit: Exetel ADSL Status NSW

If you have any questions or would like to report the fault on your connection please dont hesitate to call and we will pass on specific information to the technicians at Exetel.

At this stage there is no need to make any changes to your modem or router.  Please leave your network devices connected as normal.  This issue should resolve itself without intervention.

Downloads

Supportedge MAX: Our security software to proactively monitor and check your workstations, servers, and network assets. Click icon to download Support Console: Our Support Console is designed to give us quick and easy access to your computer. In rare cases, our main “Remote Help” button may not work for the technical aspects of your computer. We’ve prepared this Support Console as an alternative just in case our first method doesn’t work. Click the circle icon below to download the Zoho Support Console. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Foxit Reader: Whether you’re a consumer, business, government agency, or educational organization, you need to read, create, sign, and annotate (comment on) PDF documents and fill out PDF forms. Foxit is a tiny [&hellip


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Social Media

Here at Supportedge we like to maintain a close working relationship with our customers and their systems. Social media platforms provide you with a range of ways to connect with us, give us your feedback, and keep up to date with our progress and current trends in the world of IT. Please drop by and say hi! There’s nothing we value more than your queries and ideas! Facebook www.facebook.com/supportedge Instagram www.instagram.com/supportedge Twitter www.twitter.com/supportedge


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Domains

One moment, just transferring you to our secure domain management pages. Please email us or phone 02 8007 2930 for assistance. Transferring you to domain management in 4 seconds


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