Exetel ADSL service disruption over the weekend

We have been notified of a hardware failure that may be affecting some of our customers connecting to the internet with Exetel. The problem was first identified 4pm 17th May and is due to be resolved at noon 20.05.13.  However we are aware that the problem may still be persisting (as of 08:45hrs 21.05.13).

For up-to-date information please visit: Exetel ADSL Status NSW

If you have any questions or would like to report the fault on your connection please dont hesitate to call and we will pass on specific information to the technicians at Exetel.

At this stage there is no need to make any changes to your modem or router.  Please leave your network devices connected as normal.  This issue should resolve itself without intervention.

Downloads

Here are a list of downloads that you may find useful. Click on the icons below to download them. Support Console: Our Support Console is designed to give us quick and easy access to your computer. In rare cases, our main “Remote Help” button may not work for the technical aspects of your computer. We’ve prepared this Support Console as an alternative just in case our first method doesn’t work. Click the circle icon below to download the Zoho Support Console. PeaZip Portable: PeaZip is a free archiver tool. The application provides an unified, natively portable, cross-platform file manager and archive manager GUI for many Open Source technologies like 7-Zip, FreeArc, PAQ, UPX. Carbonite Toolkit: Use this file to easily configure your Carbonite backup with file extensions that are not backed up by default. Also includes quick instructions for making sure you get the most comprehensive backup. Visit the Carbonite website. Cloud Station Drive 4: Sync files among your Synology NAS and computers.  Visit the Synology website. Foxit Reader: Whether you’re a consumer, business, government agency, or educational organization, you need to read, create, sign, and annotate (comment on) PDF documents and fill out PDF forms. Foxit is a tiny install, at [&hellip


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References

In an attempt to give back to the open source community, here are a list of links that were used during the construction on the Supportedge website. Useful HTML links HTML assistance: http://www.w3.org/ W3C markup validator: http://validator.w3.org/ Menu Our Menu was built with assistance from here: http://webdesign.tutsplus.com/tutorials/site-elements/orman-clarks-vertical-navigation-menu-the-css3-version/ WordPress essentials: Responsive Theme: http://themeid.com/responsive-theme/ WordPress Codex: http://codex.wordpress.org/ For further information regarding our website’s construction please contact us


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Managed Service Agreements

No Technology Strategy? It’s Costing You Money. Everything in your business revolves around the performance of your IT. IT is the backbone on which businesses succeed, so a managed service agreement supplied by an MSP with experience is key to the success of your business, helping to streamline your IT and keep your business running efficiently for a flat cost every week. Established in 2000, Supportedge have 19 years’ experience protecting and maximising clients systems for performance. Our help desk is in Sydney and based at our St Leonards office. We also have a local presence in Cambelltown and Bankstown. Do you have doubts about your current service agreement or no service agreement at all? Are you getting what you pay for with your IT support? Call 02 8007 2930 or you can upload your current service agreement below if you have one, or just send us your contact details right now to get started on a free review. There’s no risk to you, worst case is we will be able to reassure you that you’re getting a great deal from your current provider or will be able to offer more services for less. We lower your costs with pro-active [&hellip


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