Author Archive

March Windows 10 update appears to cause blue screen of death when printing

Posted on: March 12th, 2021 by system No Comments

The March Windows 10 update (Windows 10 KB5000802) appears to be causing the blue screen of death to appear for some users. The issue seems to occur when trying to print something, though it may only affect certain printing situations.

If this happens to your PC please call us straight away on (02) 8007 2930. The fix will generally take us 10-20 minutes.

Holiday Trading. Bring on 2021!

Posted on: December 9th, 2020 by system No Comments

What a year. Very big shout-out to all Sydney small business owners and staff who have come together and seen it through.

Over the holiday season we will be taking a break from 24th December to 15th January inclusive. During this time we will be on-hand for any business-critical issues, just leave a message by ringing our phone 02 8007 2930.

Merry Christmas, keep safe and enjoy the holidays.

How about that whole COVID thing?

Windows 10 update is allegedly deleting files

Posted on: March 3rd, 2020 by system No Comments

There is a potential issue with Windows 10 KB4532693 update involving the loss of user data. This security update reverts certain system settings to their defaults and also removed files from the desktop.

For many users, Windows 10 has renamed main user profile folder and files can be restored

While many users are able to restore their files from the temporary folder, some users who have lost all desktop files are unable to get around that profile folder.

If you are unable to login to your profile or you do login and all custom icons, settings and desktop backgrounds have disappeared, stop using the computer and get the computer to us, or we can come out to you.

We can login remotely to check if backups are working properly, or install if needed.

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Google Launches Chrome 32: Here’s a run down of what’s new!

Posted on: February 14th, 2020 by system No Comments

Google Chromes latest version 32 was released on 15th of January.

The latest version of Google’s browser has a few new additions that should prove popular with users, most notably a speaker icon which appears on tabs that are currently making noise.

Chrome 32’s other additions include stronger Safe Browsing malware – in which the browser will now automatically block all malware files and then alert you to it at the bottom of the screen

Google has also announced that the new browser has addressed 21 security issues, as well as fixing bugs and improving stability.

Christmas Trading Hours

Posted on: December 17th, 2019 by system No Comments

Merry Christmas and Happy New Year!

The staff at Supportedge would like to take this opportunity
in wishing you and your families a happy Christmas
and a very blissful new year.

We thank you for your continued support and look forward to working with you in 2020!

We will be closed from Friday 20th December at 3pm and will reopen on Monday 6th January 2020.

Windows 7 end of life

Posted on: October 31st, 2019 by system No Comments
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Windows 7 support is coming to an end by the 14th of January 2020. Microsoft will stop releasing updates and patches for this operating system. If you continue to use windows 7 after support has ended, your PC will still work but will become more vulnerable to security risks and viruses.

If you have any enquiries regarding new PC’s with Windows 10 call us at (02) 8007 2930

Windows 7 and 8.1 Update Issues

Posted on: August 19th, 2019 by system No Comments

Microsoft published a new Windows update for their operating systems 7 and 8.1 on Tuesday 13th of August 2019, which has since led to critical errors with certain computers including a complete system wipe and loss of all data. (Recommended Update: KB3133977 must be installed before Monthly Update:KB4512506)

Reports started coming in Thursday 15th of August 2019 of this issue and we are recommending to our clients that are being notified of the update or if anything happens that isn’t expected, such as being prompted to factory reset their computer, to turn off the computer and contact us.

If you have a question regarding this please contact us at 02 8007 2930.

Is 5G coming soon?

Posted on: February 12th, 2019 by system No Comments

 

Telstra reveals that we could have a new 5G network running as early as the first half of this year and Australians could be one of the first in the world to have this privilege.  They already have a number of smartphone manufacturers bringing their 5G compatible phones exclusively to their 5G network.

This could mean that we can download a 4K movie on our smartphones in only a few seconds! Not only will data transfer will be at hyper speeds, but consumers will be able to enjoy high quality streaming and gaming. Also, there will be reduced latency in the transfer of data which will support remote heart surgery to be conducted through a robotic arm.

Automation of physical assets such as tractors, irrigation systems and even livestock will become more common as they can be connected to a network with sensor technology.

The benefits are huge!

 

To read the full article see this page.

Christmas Trading Hours

Posted on: December 6th, 2018 by system No Comments

MERRY CHRISTMAS & HAPPY NEW YEAR!

The staff at Supportedge would like to wish you peace, joy and prosperity for the coming year.

Thank you for your continued support and partnership.  May your holidays and New Year be filled with joy.

We will be closed from Monday 24th December 2018 till Friday 4th January 2019 inclusive.

 

 

A race that stops Aussies in their tracks

Posted on: November 6th, 2018 by system No Comments

Dear all, this Tuesday we will be closed from lunchtime for the Melbourne Cup.

Wishing the best of luck with the races to all :)

Gamble responsibly.