Windows 7 and 8.1 Update Issues

Microsoft published a new Windows update for their operating systems 7 and 8.1 on Tuesday 13th of August 2019, which has since led to critical errors with certain computers including a complete system wipe and loss of all data. (Recommended Update: KB3133977 must be installed before Monthly Update:KB4512506)

Reports started coming in Thursday 15th of August 2019 of this issue and we are recommending to our clients that are being notified of the update or if anything happens that isn’t expected, such as being prompted to factory reset their computer, to turn off the computer and contact us.

If you have a question regarding this please contact us at 02 8007 2930.

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FAQ

What computer systems do you work with? Just about everything. Do you charge for travel time? Not for local bookings – only when extended travel is involved. Do you have an office where I can take my faulty computer to get repaired? Yes, you can find us at Suite 52, 6-8 Herbert Street St Leonards. Please call-ahead first, so that we are best prepared for the job. What about the warranty on the products I buy from you? All new products come with the manufacturer’s warranty. Second hand products have a 90 day warranty


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Managed Service Agreements

No Technology Strategy? It’s Costing You Money. Everything in your business revolves around the performance of your IT. IT is the backbone on which businesses succeed, so a managed service agreement supplied by an MSP with experience is key to the success of your business, helping to streamline your IT and keep your business running efficiently for a flat cost every week. Established in 2000, Supportedge have 19 years’ experience protecting and maximising clients systems for performance. Our help desk is in Sydney and based at our St Leonards office. We also have a local presence in Cambelltown and Bankstown. Do you have doubts about your current service agreement or no service agreement at all? Are you getting what you pay for with your IT support? Call 02 8007 2930 or you can upload your current service agreement below if you have one, or just send us your contact details right now to get started on a free review. There’s no risk to you, worst case is we will be able to reassure you that you’re getting a great deal from your current provider or will be able to offer more services for less. We lower your costs with pro-active [&hellip


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